Troubleshoot maps, alerts and sources

An alert did not reach Slack, Teams or email

Start in Watch. If the alert is in Inbox, check the destination, delivery schedule and priority settings with your workspace admin. Use Send test to confirm that the destination receives a message.

If there is no alert in Inbox, confirm the watch is enabled, its conditions match what you expected, and it is outside any quiet period. Check the times on the underlying records.

• Set up and test an area watch

The map is blank, slow or missing an event

Check the area, categories, time window and active layers. For a missing map point, open Events and look for the record in the list. Some records have an approximate or withheld location.

If the map itself fails to load, try reloading in a browser with hardware acceleration and WebGL available. Use the event list while you check the map.

A live layer disappeared when I went back in time

Check whether you are reviewing historical records. Select Back to live for current layers. A last-known vessel position describes the last observation available. Check its time and confirm operational status through your normal channels before acting.

A feed is empty or an export is unavailable

Open Sources and check the connection status, expected data and last received time when shown. For a missing export option, check the record’s usage information and confirm your workspace permissions.

Get help with an unresolved issue

Share the action you tried, the error text, the approximate time and whether the issue affects a teammate. Keep credentials and private records out of your support message.

• Fix a sign-in or workspace access issue
• Ask a question