Workflows
Review an alert and record a decision
Use the Watch inbox to assess an alert, assign an owner, and keep a record of the response and the evidence behind it.
Updated
On this page
Identify what changed
Open Watch and choose an alert in Inbox. Check what it was watching, what changed, and when. Open the supporting record or map context before choosing a response.
Choose a disposition and assign an owner
Add an owner and a note. State what you observed, what you decided, and what would make you revisit the decision.
- Respond
- Start a response when someone needs to take action and record the steps.
- Escalate
- Bring an urgent decision to the people who receive workspace alerts. Confirm the delivery destination your team uses.
- Keep watching
- Acknowledge the alert and keep the watch in place when more evidence would change the decision.
- Dismiss
- Close an irrelevant or duplicate alert with a note that explains the decision.
Review the response and the decision record
In Responses, open the response linked to the alert. Review the steps and their owners. Check the decision record before handing it off, especially if the underlying event has changed.